Last week I had the privilege of spending a day with a group of physicians who transcend the science of medicine and are true practitioners of the healing arts. They are people who recognize that the role of health care goes beyond the treatment of disease and is about the healing of people beyond the disease they present with. The Accolade Medical Advisory Board consists of Dr. Larry Kaiser, Dr. Saul Wiener, Dr. Ivor Horn, Dr. Adam Perlman, Dr. Samuel Hammerman, Dr. Andrew Lasher and Dr. Joe Betancourt and they were together for a discussion of ways patient care can be improved and ways Accolade can continue to contribute to that improvement. They are all leaders in medicine and their biographies can be found here. The day was exciting because it focused on ways to improve the care of people in ways that address the differences in people rather than the commonality of disease. The discussion concerned a person’s life and experience with the healthcare system. Most exciting was the consensus that this humanistic approach to medicine holds within it the key to the dual goals of improving the quality of medical care and lowering costs in order to make care more accessible. All of these leading physicians have the gift.
So just what is the gift? The ability to internalize that the trust given you by your patients is sacred. This means seeing each patient as a unique person, one with their own life, their own reactions to disease, and their own values. Indeed it means seeing not 'patients' but people: professors, shopkeepers, clergy, salesmen, fathers, grandmothers, all as complex individuals with their own worlds of families and friends who they love and who love them. An older patient who, on the surface, presents as weak and confused, must be seen back to his younger self, as one who has lived a full life of many experiences. A young adult struggling with chronic liver disease must be seen as a person on the cusp of a career, a family, and hope for a full life. All doctors are trained to see pathologies. The best doctors, the ones with the gift, are trained to see the human beings behind those pathologies: people struggling to rise above the challenges of life, including those who sometimes succumb to those challenges. Each physician who has this gift had wonderful teachers who passed this gift on to them.
During my years of training, the clinical professors who gave their time for the pure love of medicine and of patients were the core of teaching how to relate to patients and understand them as people. It is a difficult gift to learn. Dr. Shunichi Nakagawa in the journal JAMA Internal Medicine talks about going from being a surgeon to a specialist in palliative care. He found it was even more difficult to learn the communication skills than it was to learn surgical skills. “Although a conversation looked so easy and seemed so logical when my mentor started it, when I tried for myself, I became stuck at each step – the exact same feeling I had had during surgery. What is the difference? How could I get better? How could I be like him? My time was limited; the palliative care fellowship lasts only a year.” It was and is difficult to maintain that gift as well because the emotional toll can easily lead physicians and nurses to focus more on the mechanics of disease rather than risk internalizing the emotional trauma that they feel with their patients. I had a conversation recently with Dr. Chip Rice, a nationally known expert in intensive care and currently the President of the Uniformed Services University of the Armed Forces. He said that there are very few grey heads working in the Intensive Care Unit. All of the doctors tend to be young because the trauma of dealing with so many people who are critically ill and who die, can lead one to leave that environment. Those who stay can suffer the risk of focusing only on the mechanics of the unit, the ventilators, the perfusion drips, the computers, and the like and lose the humanity. In his just published book, “On the Move”, Dr. Oliver Sacks speaks movingly of this gift. He states, “I felt it my business, my responsibility, to enquire about every aspect of their lives.” He speaks of one of his teachers who “taught me about paying attention listening to what lies beyond the consciousness of words.”